Tuesday, May 09, 2006

Trying to Make Enquiries with DBS

I have a little problem.

I was talking to Jinwei just now and wanted him to help me do a favour. I wanted him to help me buy something (not very cheap), so I was thinking how can I transfer money to him. If I were in Singapore I can just go to any ATM machine and using his account number just transfer the money to him. But then again, if I were in Singapore, I wouldn't even need him to help me do a favour. duh~

Now, if it were Jinwei wanting to transfer money to me, it'd also be simple. He can just go to any ATM and transfer money to my POSB account number. But I am in Germany without any POSB ATM machines, nor do I have DBS machines.

But the thing is that there is something called internet. And in today's world, we can use the internet to do almost anything. There is such thing called internet banking. And I've heard people use internet banking to transfer cash across countries. I had a friend whose father would transfer money to him from China, so I thought it's possible for me to transfer money to Jinwei.

So I went to the website http://www.dbs.com (no hyperlinks here since I'm not recommending this website.

I came to this page.
DBS Bank 5 9 2006 1 47 45 AM

I clicked Singapore, and came to this site.
DBS Singapore   Personal Banking 5 9 2006 1 48 18 AM
I don't know if that was the link I'm supposed to click since I'm in Germany now, but the POSB account I hold is from Singapore, so I clicked that.

Then I clicked POSB, and arrived here.
DBS Singapore   POSB 5 9 2006 1 48 36 AM
Jinwei and I both use POSB, so I think this sounds like the correct button to click.

Then I clicked payments and transfers.
DBS Singapore   POSB   Payments & Transfers 5 9 2006 1 49 10 AM
I thought that transfers would include transfers, you know, like me transferring money into Jinwei's account. But it turned out that this site is not helpful to me at all.

Facing with a potentially big problem, I decided to click on contact us.
DBS Bank - Contact Us, Feedback for POSB Branches 5 9 2006 1 49 54 AM
erm... I'm in Germany and phone calls are expensive, and they only provided me with like what? Two phone numbers with only the Singapore ones being free and a mailing address. I can't call them because I can't afford to call. And I can't mail them if it takes like a plane to get my letter there and another plane to get my reply back. It's mad. And there's not email address. What they have is only a feedback form.

And hence that was what I've clicked.
DBS Bank - Contact Us, Feedback for POSB Branches 5 9 2006 1 50 32 AM
The feedback form was not much different to the contact us page with the same stuff written up there, with only the inclusions of those liitle words at the bottom half of the page.

I looked through at which feedback form I can fill up and realised that I can't fill up any of them. Save for one option, general feedback.

So that was what I clicked. And by this time, I got a more pressing feedback to make rather than asking something not that important like transferring money. Heck... I can bribe Jinwei or something and make him pay for me first and later pay him back when I get back Singapore or something what. So I filled this up.
DBS Bank   Contact Us, Customer Feedback Form 5 9 2006 1 54 32 AM
Note:
Under type of feedback, I chose complain.
Under DBS customer, I chose yes, not suring if that was correct. I hold a POSB ATM card and a DBS Mastercard, so am I a DBS customer. Now to think of that I've another POSB account other than the one I have. I've two POSB accounts, but only have ATM card for one of them. The other is for savings. Under optimum conditions, I actually am not allowed to do anything with that account other than deposits, but of course, on cash tight times I do flout that rule.
Note also, what I wrote in the feedback box.

After everything, I saw this page.
DBS Bank   Contact Us, Feedback Form Received 5 9 2006 1 55 24 AM

I see the importance of a telephone number, but it's already clear that if I email them it means that I don't want to call them so why are they still shoving the telephone numbers down my throat?

I shall now wait for their reply. But then again, my experience with online feedback forms is that commercial companies will reply promptly and public services will take ages to reply, that is if they do. I hope DBS can counter the stereotype, but really, I don't think it'll happen since they already don't even have an email address for people to contact them shows how reluctant they are to communicate with people using email.

5 comments:

Anonymous said...

Joan ah, left bar there's INTERNET BANKING - that's the one you should have been looking at. Tootz.

xxoos said...

i know that. i surfed that before liao, but it's not helpful at all because i don't have an ibanking account. i can't use that at all.

Siu Hang said...

shucks.. and I just signed up for the ibanking!!

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